FAQ's
Please visit the respective pages for information on our Processing Time, Shipping Policy, and Return Policy.
1. What is Chebe and how does it help with hair growth?
Chebe is an ancient hair care ingredient traditionally used to promote length retention and reduce breakage. Our Chebe-infused hair products help nourish the scalp, strengthen hair strands, and support healthy hair growth over time.
2. Do your Chebe products help with alopecia or hair thinning?
Our products are formulated to support scalp health, nourish thinning edges, and strengthen weak hair follicles. Many customers use our Chebe hair growth products as part of their routine to support areas affected by alopecia or hair thinning.
3. Are Biolla Cosmetics products suitable for all hair types?
Yes. Our organic hair growth products are suitable for natural, relaxed, curly, straight, textured, and chemically treated hair. They are designed to support scalp health and strengthen all hair types.
4. How long does it take to see hair growth results?
Hair growth results vary depending on consistency, scalp condition, and hair care habits. With regular use, many customers report improved moisture retention, reduced breakage, and thicker-looking hair within 4-6 weeks.
5. How often should I use Chebe Growth Oil?
For best results, apply our Chebe Growth Oil daily or several times per week as part of your scalp care routine. Massaging the oil into the scalp helps stimulate hair follicles and improve circulation.
6. What makes Biolla Cosmetics different from other hair growth brands?
Biolla Cosmetics uses authentic Chebe sourced from Asia and Africa, combined with 100% authentic raw ingredients. Our oils are sun-infused for days to enhance potency and deliver nutrient-rich support for sustained hair growth.
7. Are your products authentic and free from harsh chemicals?
Yes. Our formulas are made with carefully selected organic ingredients and are free from harsh chemicals that can strip the scalp or damage hair strands.
8. Can I use your products on thinning edges?
Absolutely. Our Hair Strengthening Set is popular for targeting thinning edges, weak hairlines, and areas prone to breakage.
9. Do your products help with dry scalp and dandruff?
Yes. Many of our products contain nourishing oils, Shea butter, and peppermint oil that help support scalp hydration and reduce dryness and flaking. Our Anti Thinning and Flake Control set is specially formulated to tackle hair thinning and dry scalp.
10. Can I use Biolla Cosmetics products with protective styles?
Yes. Our hair growth oils and butters work well with braids, twists, wigs, and other protective styles to maintain moisture and support length retention.
11. Do you offer bundle deals for hair growth?
Yes. You can save up to 20% using our Bundle and Save deals while maximizing your hair growth routine.
12. Do you sell raw Chebe and other raw materials?
Yes. In addition to finished products, we also offer premium raw materials such as Chebe powder, Shea butter, Mango Butter, Beeswax Beads and Cocoa Butter for DIY hair care and product formulation.
13. Do you offer free shipping?
Yes. We offer free shipping on all orders over $99 USD / $99 CAD / €95 / £95.
Orders below this threshold are charged a flat rate shipping fee of $14.99.
14. What products qualify for free shipping?
All Biolla Cosmetics products qualify for free shipping when your total order exceeds $99 USD / $99 CAD / €95 / £95. This includes our Chebe Hair Growth Oils, Chebe Grease, Hair Butters, Shampoos, Conditioners, Bundles, and Raw Materials.
15. What shipping carriers do you use?
For reliable and secure delivery:
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All Canadian & International orders are shipped via Canada Post, FedEx, UPS, Purolator or Chitchats. We ensure safe packaging and timely dispatch to maintain product quality.
16. Do you ship internationally?
Yes, we offer global shipping worldwide 🌍
For international orders under €95 / £95, we offer a flat rate shipping fee of:
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€9.99
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£9.99
All international orders over €95 / £95 qualify for free shipping.
17. How long does it take to fulfill my order?
All orders are processed and fulfilled within 48 hours.
Expedited orders are fulfilled within 1 business days.
You will receive tracking information once your order has been shipped.
18. Where are you located?
We are located in Edmonton, Alberta, Canada
19. What Bundle and Save Hair Growth Product Is Right for Me?
Choosing the best hair growth product depends on your hair type, scalp condition, and specific goals — whether you're dealing with hair loss, bald spots, alopecia, thinning edges, breakage, or dandruff.
Here’s a simple guide to help you select the right Biolla Cosmetics hair growth system:
✔ For Hair Loss, Bald Spots, or Alopecia
We recommend the Hair Loss Repair Set — specially designed to nourish weakened roots, stimulate hair follicles, and support healthy hair regrowth in affected areas.
✔ For Hair Thinning, Breakage, or Dandruff
Our Anti-Thinning & Flake Control Set helps strengthen fragile strands, reduce shedding, improve scalp health, and control dryness or flakes.
✔ For a Combination of Thinning & Hair Loss
Choose the Hair Growth Trilogy Set, a complete regimen designed to promote thicker hair, strengthen edges, and improve overall scalp nourishment.
✔ Recently Cut Your Hair & Want to Restart Growth?
The Fresh Start Regrowth Set is perfect for jumpstarting your growth journey, supporting stronger roots and faster length retention.
✔ Want to Experience Everything?
Our Complete Hair Growth Collection includes our full range of Chebe-infused hair care products for total scalp care, moisture balance, and sustained hair growth support.
We are located in Edmonton, Alberta, Canada
20. What hair product should I use for weak hair roots or hair thinning?
If you are experiencing weak hair roots, excessive shedding, or hair thinning, strengthening the scalp and nourishing hair follicles is essential.
Recommended Products:
Best Value Bundle:
✅ Hair Strengthening Set
Our strengthening solutions help improve scalp circulation, reinforce hair strands, and promote healthier, fuller-looking hair growth.
21. Which products help with rapid hair loss, alopecia, or bald spots?
For concerns such as alopecia, bald patches, or sudden hair loss, targeted follicle stimulation and deep scalp nourishment are key.
Recommended Products:
Best Value Bundle:
✅ Hair Growth Accelerator Set
These products are formulated to support dormant hair follicles and encourage natural hair regrowth.
22. What should I use for slow or stunted hair growth?
If your hair growth feels stalled or slow, your scalp may need deep conditioning and stimulation.
Recommended Products:
Best Value Bundle:
✅ Potent Hot Oil Treatment Set
This routine improves moisture retention, scalp health, and overall hair growth performance.
23. What products work best for both hair loss and hair thinning?
When dealing with a combination of hair loss and thinning hair, a multi-step growth system delivers the best results.
Recommended Products:
Best Value Bundle:
✅ Hair Growth Trilogy Set
This system strengthens hair strands while supporting long-term regrowth and density improvement.
24. What helps with hair breakage, dandruff, or dry flaky scalp?
Hair breakage and scalp irritation are often caused by dryness and poor scalp balance.
Recommended Products:
Best Value Bundle:
✅ Anti-Thinning & Flake Control Set
Designed to reduce dandruff, restore scalp moisture, and prevent hair breakage.
25. Which products repair damaged hair or treat hair loss and bald spots?
For damaged hair, alopecia, or persistent hair loss, intensive repair and scalp restoration are required.
Recommended Products:
Best Value Bundle:
✅ Hair Loss Repair Set
Helps rebuild weakened strands while supporting healthy hair regrowth.
26. I cut my hair and want to start fresh , what should I use?
Starting a new healthy hair journey requires hydration, scalp nourishment, and growth stimulation.
Recommended Products:
Best Value Bundle:
✅ Fresh Start Regrowth Set
Perfect for restarting your hair growth journey from a healthy foundation.
27. What is the best complete solution for long, healthy hair growth?
If you want a holistic hair growth routine that targets scalp health, strength, moisture, and length retention:
Recommended Products:
Best Value Bundle:
✅ Complete Hair Growth Collection Set
This full system supports stronger, thicker, longer, and healthier hair growth naturally.