FAQ's

Please visit the respective pages for information on our Processing Time, Shipping Policy, and Return Policy.

Q:  What products do you offer free shipping?

     A:  We offer free shipping on all orders above $99 USD/ $99 CAD / €95 / £95

Q:  What carrier do you use for shipping?

     A: Canadian orders are shipped via Canada Post and UPS only. International orders are shipped via Canada Post only.

Q:  What hair product is right for me?

     A:  Please visit our Hair Product Guide Page for guidance on the right product for you or send us a message on Instagram, Facebook, Pinterest or TikTok -  @biollacosmetics

Q:  Do you ship internationally?

     A:  Yes, we do.  We offer global shipping. We offer a flat rate of €9.99 / £9.99 shipping for international shipments under €95 / £95.

All orders over €95 / £95 ships for free. 

Q:   How long will it take to fulfil my order?

     A:  All ordered are fulfilled between 1 to 5 business days.  Expedited orders are fulfilled within 1- 3 business days.  

 

Q:   Where are you located?

     A:  We are solely an online store based out of Edmonton, Alberta. Canada.

Send any additional questions to emailbiollacosmetics@gmail.com, and we will add it to our collection of FAQs.