FAQ's

Please visit the respective pages for information on our Processing Time, Shipping Policy, and Return Policy.

1. What is Chebe and how does it help with hair growth?

Chebe is an ancient hair care ingredient traditionally used to promote length retention and reduce breakage. Our Chebe-infused hair products help nourish the scalp, strengthen hair strands, and support healthy hair growth over time.

2. Do your Chebe products help with alopecia or hair thinning?

Our products are formulated to support scalp health, nourish thinning edges, and strengthen weak hair follicles. Many customers use our Chebe hair growth products as part of their routine to support areas affected by alopecia or hair thinning.

3. Are Biolla Cosmetics products suitable for all hair types?

Yes. Our organic hair growth products are suitable for natural, relaxed, curly, straight, textured, and chemically treated hair. They are designed to support scalp health and strengthen all hair types.

4. How long does it take to see hair growth results?

Hair growth results vary depending on consistency, scalp condition, and hair care habits. With regular use, many customers report improved moisture retention, reduced breakage, and thicker-looking hair within 4-6 weeks.

5. How often should I use Chebe Growth Oil?

For best results, apply our Chebe Growth Oil daily or several times per week as part of your scalp care routine. Massaging the oil into the scalp helps stimulate hair follicles and improve circulation.

6. What makes Biolla Cosmetics different from other hair growth brands?

Biolla Cosmetics uses authentic Chebe sourced from Asia and Africa, combined with 100% authentic raw ingredients. Our oils are sun-infused for days to enhance potency and deliver nutrient-rich support for sustained hair growth.

7. Are your products authentic and free from harsh chemicals?

Yes. Our formulas are made with carefully selected organic ingredients and are free from harsh chemicals that can strip the scalp or damage hair strands.

8. Can I use your products on thinning edges?

Absolutely. Our Hair Strengthening Set is popular for targeting thinning edges, weak hairlines, and areas prone to breakage.

9. Do your products help with dry scalp and dandruff?

Yes. Many of our products contain nourishing oils, Shea butter, and peppermint oil that help support scalp hydration and reduce dryness and flaking. Our Anti Thinning and Flake Control set is specially formulated to tackle hair thinning and dry scalp.

10. Can I use Biolla Cosmetics products with protective styles?

Yes. Our hair growth oils and butters work well with braids, twists, wigs, and other protective styles to maintain moisture and support length retention.

11. Do you offer bundle deals for hair growth?

Yes. You can save up to 20% using our Bundle and Save deals while maximizing your hair growth routine.

12. Do you sell raw Chebe and other raw materials?

Yes. In addition to finished products, we also offer premium raw materials such as Chebe powder, Shea butter, Mango Butter, Beeswax Beads and Cocoa Butter for DIY hair care and product formulation.

13. Do you offer free shipping?

Yes. We offer free shipping on all orders over $99 USD / $99 CAD / €95 / £95.

Orders below this threshold are charged a flat rate shipping fee of $14.99.

14. What products qualify for free shipping?

All Biolla Cosmetics products qualify for free shipping when your total order exceeds $99 USD / $99 CAD / €95 / £95. This includes our Chebe Hair Growth Oils, Chebe Grease, Hair Butters, Shampoos, Conditioners, Bundles, and Raw Materials.

15. What shipping carriers do you use?

For reliable and secure delivery:

All Canadian & International orders are shipped via Canada Post, FedEx, UPS, Purolator or Chitchats. We ensure safe packaging and timely dispatch to maintain product quality.

16. Do you ship internationally?

Yes, we offer global shipping worldwide 🌍

For international orders under €95 / £95, we offer a flat rate shipping fee of:

€9.99
£9.99

All international orders over €95 / £95 qualify for free shipping.

17. How long does it take to fulfill my order?

All orders are processed and fulfilled within 48 hours.

Expedited orders are fulfilled within 1 business days.

You will receive tracking information once your order has been shipped.

18. Where are you located?

We are located in Edmonton, Alberta, Canada

19. What Hair Growth Product Is Right for Me?

Choosing the best hair growth product depends on your hair type, scalp condition, and specific goals — whether you're dealing with hair loss, bald spots, alopecia, thinning edges, breakage, or dandruff.

Here’s a simple guide to help you select the right Biolla Cosmetics hair growth system:

✔ For Hair Loss, Bald Spots, or Alopecia

We recommend the Hair Loss Repair Set — specially designed to nourish weakened roots, stimulate hair follicles, and support healthy hair regrowth in affected areas.

✔ For Hair Thinning, Breakage, or Dandruff

Our Anti-Thinning & Flake Control Set helps strengthen fragile strands, reduce shedding, improve scalp health, and control dryness or flakes.

✔ For a Combination of Thinning & Hair Loss

Choose the Hair Growth Trilogy Set, a complete regimen designed to promote thicker hair, strengthen edges, and improve overall scalp nourishment.

✔ Recently Cut Your Hair & Want to Restart Growth?

The Fresh Start Regrowth Set is perfect for jumpstarting your growth journey, supporting stronger roots and faster length retention.

✔ Want to Experience Everything?

Our Complete Hair Growth Collection includes our full range of Chebe-infused hair care products for total scalp care, moisture balance, and sustained hair growth support.

If you're still unsure which hair growth solution is best for you, message us on Instagram, Facebook, Pinterest, or TikTok @biollacosmetics — we’re happy to help you build your personalized hair growth routine 🌿