📭Free Shipping over $69 CAD I Orders ship within 1- 3 Business Days

FAQ's

Please visit the respective pages for information on our Processing TimeShipping Policy, and Return Policy.

Q:  What products do you offer free shipping?

     A:  We offer free shipping on all orders above $69 CAD. We order a subsidized shipping on our oil samples and raw materials  (Suya, Shea butter, Mango Butter, Beeswax, and Cocoa Butter)

Q:  Does the free shipping offer tracking Numbers?

     A:  No, all orders that come with free shipping are not tracked and will be delivered within 7 to 15 business days. Please pay for expediated shipping if you would like to get a tracking number. All Canadian orders are shipped via Canada Post only.

Q:  Are all other non-free shipping eligible orders tracked?

     A:  Yes, all other orders come with tracking details. Canadian orders are shipped via Canada Post and UPS only. International orders are shipped via Canada Post only.

Q:  What hair product is right for me?

     A:  Please visit our Hair Product Guide Page for guidance on the right product for you or send us a message on Instagram or Facebook -  @biollacosmetics

Q:  Do you ship internationally?

     A:  Yes, we do.  Shipping for international shipments vary by location and are automatically calculated at checkout.

Q:   How long will it take to fulfil my order?

     A:  All ordered are fulfilled between 1 to 3 business days.  Expedited orders are fulfilled by the next business day.  

Q:   Do your products contain any animal product?

     A:  All our ingredients are herb and oil based. 

Q:   Where are you located?

     A:  We are solely an online store based out of Edmonton, Alberta.

Send any additional questions to emailbiollacosmetics@gmail.com, and we will add it to our collection of FAQs.