FAQ's
Please visit the respective pages for information on our Processing Time, Shipping Policy, and Return Policy.
Q: What products do you offer free shipping?
A: We offer free shipping on all orders above $99 USD/ $99 CAD / €95 / £95
Q: What carrier do you use for shipping?
A: Canadian orders are shipped via Canada Post and UPS only. International orders are shipped via Canada Post only.
Q: What hair product is right for me?
A: Please visit our Hair Product Guide Page for guidance on the right product for you or send us a message on Instagram, Facebook, Pinterest or TikTok - @biollacosmetics
Q: Do you ship internationally?
A: Yes, we do. We offer global shipping. We offer a flat rate of €9.99 / £9.99 shipping for international shipments under €95 / £95.
All orders over €95 / £95 ships for free.
Q: How long will it take to fulfil my order?
A: All ordered are fulfilled between 1 to 5 business days. Expedited orders are fulfilled within 1- 3 business days.
Q: Where are you located?
A: We are solely an online store based out of Edmonton, Alberta. Canada.
Send any additional questions to emailbiollacosmetics@gmail.com, and we will add it to our collection of FAQs.