Returns & Exchanges Policy

At Biolla Cosmetics, we take great pride in the quality and care of every product we create.

Due to the personal care nature of our products, we are unable to accept returns, exchanges, or order cancellations once an order has been placed.

However, your satisfaction remains extremely important to us. If you experience any concerns with your order, we encourage you to contact our customer care team, and we will gladly work with you to resolve the matter promptly.

Damaged or Defective Items

If your order arrives damaged or defective, please contact us within a reasonable timeframe upon delivery. We will review the issue and provide an appropriate resolution.

Conditions of Return (If Approved)

In circumstances where a return is authorized:

• Customers are responsible for all return shipping costs.

• Items must be returned in their original, unused condition.

• Any loss in value resulting from improper handling or use may be deducted where applicable.

For assistance or additional questions regarding your order, please contact: emailbiollacosmetics@gmail.com